Having trouble with Wholesale?
Important Login Information
Make extra sure you are logged in to your wholesale account before doing anything! Most issues will solve themselves with a quick and simple log out and log back in.
Clearing Cache and Cookies
Chrome:
- Click the three dots in the top right corner
- Select "Settings" → "Privacy and security" → "Clear browsing data"
- Select "Cookies and site data" and "Cached images and files"
- Choose time range: "All time"
- Click "Clear data"
Firefox:
- Click the three lines in the top right corner
- Select "Settings" → "Privacy & Security"
- Scroll to "Cookies and Site Data"
- Click "Clear Data"
- Ensure both cookies and cached content are selected
- Click "Clear"
Safari:
- Click "Safari" in the menu bar
- Select "Settings" → "Privacy"
- Click "Manage Website Data"
- Click "Remove All"
- Confirm by clicking "Remove Now"
Edge:
- Click the three dots in the top right corner
- Select "Settings" → "Privacy, search, and services"
- Under "Clear browsing data", click "Choose what to clear"
- Select "Cookies and other site data" and "Cached images and files"
- Click "Clear now"
Try a Different Browser
Sometimes browser-specific issues can cause problems:
- We have found Safari and Chrome to work the best for us. Each browser handles website data differently, so switching browsers may resolve the issue.
- Remember to log in with your email address regardless of which browser you use
Try Incognito/Private Mode
- Open a new incognito/private window
- Navigate to our wholesale website
- Log in with your email address (not "shop")
- Check if the issue is resolved
Update Your Browser
- Using outdated browsers can cause compatibility issues
- Update to the latest version of Chrome, Firefox, Safari, or Edge
- If using Internet Explorer, we recommend switching to a modern browser
Disable Browser Extensions
Some extensions may interfere with website functionality:
- Temporarily disable all browser extensions/add-ons
- Reload the website
- If the issue is resolved, re-enable extensions one by one to identify the problematic one
If you continue to experience issues after trying these steps, please contact our support team for further assistance.