Having Trouble with Wholesale?

Important Login Information

Make extra sure you are logged in to your wholesale account before doing anything! Most issues will solve themselves with a quick and simple log out and log back in.

Clearing Cache and Cookies

Chrome:

1. Click the three dots in the top right corner.
2. Select "Settings" → "Privacy and security" → "Clear browsing data".
3. Select "Cookies and site data" and "Cached images and files".
4. Choose time range: "All time".
5. Click "Clear data".

Firefox:

1. Click the three lines in the top right corner.
2. Select "Settings" → "Privacy & Security".
3. Scroll to "Cookies and Site Data".
4. Click "Clear Data".
5. Ensure both cookies and cached content are selected.
6. Click "Clear".

Safari:

1. Click "Safari" in the menu bar.
2. Select "Settings" → "Privacy".
3. Click "Manage Website Data".
4. Click "Remove All".
5. Confirm by clicking "Remove Now".

Edge:

1. Click the three dots in the top right corner.
2. Select "Settings" → "Privacy, search, and services".
3. Under "Clear browsing data", click "Choose what to clear".
4. Select "Cookies and other site data" and "Cached images and files".
5. Click "Clear now".

Try a Different Browser

Sometimes browser-specific issues can cause problems:

• We have found Safari and Chrome to work the best for us. Each browser handles website data differently, so switching browsers may resolve the issue.
• Remember to log in with your email address regardless of which browser you use.

Try Incognito/Private Mode

1. Open a new incognito/private window.
2. Navigate to our wholesale website.
3. Log in with your email address (not "shop").
4. Check if the issue is resolved.

Update Your Browser

• Using outdated browsers can cause compatibility issues.
• Update to the latest version of Chrome, Firefox, Safari, or Edge.
• If using Internet Explorer, we recommend switching to a modern browser.

Disable Browser Extensions

Some extensions may interfere with website functionality:

1. Temporarily disable all browser extensions/add-ons.
2. Reload the website.
3. If the issue is resolved, re-enable extensions one by one to identify the problematic one.

Still Need Help?

If you continue to experience issues after trying these steps, please contact our support team for further assistance.